Welcome to Sew Pix. We specialize in providing our customers with high-quality PDF sewing patterns to inspire and enable your next sewing project. We understand the importance of customer satisfaction and the need for clarity regarding our refund policy. Please carefully read the following terms regarding refunds for purchases made on our website.
Our primary offering includes digital PDF sewing patterns. Due to the nature of digital goods, we generally do not offer refunds once the product has been downloaded or accessed. However, we are committed to ensuring your satisfaction and may offer refunds under specific circumstances detailed below.
Incorrect Purchase: If you accidentally purchase the wrong pattern, please contact us within 24 hours of the purchase. We can provide a refund or exchange for the correct pattern, provided you have not downloaded or accessed the original purchase.
Duplicate Orders: If you accidentally purchase the same pattern more than once, we will issue a refund for the duplicate transaction(s) upon request, as long as the duplicate item(s) have not been downloaded or accessed.
Corrupted Files: In the rare event that a file is corrupted or fails to properly download, we will attempt to rectify the issue by providing a new download link. If we are unable to resolve the download issue, a full refund will be issued.
Not as Described: If a pattern is significantly not as described or has substantial defects, we will first attempt to correct the issue by offering a corrected version. If we cannot rectify the problem, a refund may be offered at our discretion.
To request a refund, please contact our customer service team at info@sew-pix.com. Include your order number, the date of purchase, and the reason for the refund request. We may require additional information or evidence, such as screenshots, to process your refund request.
Refund requests are processed within 7 business days of receipt. Approved refunds will be credited back to the original method of payment. Please note, processing times may vary depending on the payment provider.
Refund requests must be made within 14 days of purchase.
We cannot process refunds for patterns that have been downloaded or accessed unless the file is corrupted or significantly not as described.
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
If you have any questions regarding our refund policy, please contact us at info@sew-pix.com. We are dedicated to ensuring your satisfaction and will do our best to resolve any issues that arise.
Thank you for choosing Sew Pix for your sewing pattern needs. We look forward to inspiring your next sewing project.
Trixpt Studio SL
B56550247
General Oraa 67
28006 Madrid
Spain
info@sew-pix.com